How Do I Log In To My Voice Mail Account Online?

Web Mail allows you to listen to your messages online and manage your voice mail box settings and preferences.  To access Web Mail you must have Voice Mail activated on your phone and webmail access enabled on your account.  To enable webmail access for your voice mail box contact customer service at 800-443-5057.

Once you have webmail access enabled on your account you are ready to login.  The Web Mail Login is located on our homepage under the "Tools" dropdown menu.  Just enter your 10-digit mobile number and the Password is the PIN you use to access your voice mail box from your phone. 

If you forget your Voicemail password, contact Thumb Cellular at 800‐443‐5057 to have it reset.

How Do I Use Voice Mail?

 

The following items can be accessed after logging into your voice mail.

 After listening to a message you can:
   Press:    2  to Keep
                 3  to Delete
               66  to hear date and time

 To Change your Passcode:
   Press:    4  Change Settings
                 3  Security Options
                 1  Change passcode

 To Change the Greeting:
   
Press:    3 work with greetings
                 1 to set up personal greeting

 

How Do I Set Up My Voice Mail?

It is quick and easy to set up your voice mail box!  All you need to do is call your own number from your cell phone and follow the prompts to record your name, record your greeting (or choose a standard greeting) and set your PIN.

Once your mailbox is set up to check your messages just dial your own number, or use your phones 1-touch speed dial, and enter your PIN then press #.

Can I Turn Off The Number, Data And Time Being Played Before My Message?

 

The information given before the voice mail message plays is called the header.  Call in to your voice mail box and take the following steps to turn off Voice mail headers so just the body of the message is played.

Call into your voicemail box.

Press 4 To Change Settings
Press 2 For Handsfree and Timesaver Options
Press 3 To Change Voice mail Preferences
Press 1 To Change Preferences for Voice mail headers
Press 1 To Turn off Voice mail Headers

Now when you check your messages, only the body of the message will be played, for message info (date and time) you can press 66 during or after the message has been played.

 

Does Thumb Cellular Manage Its Network? And, If So, Why?

Yes.  Thumb Cellular manages its network.  It does so with one goal: to deliver the best possible broadband Internet experience to all of its customers. High-speed bandwidth and network resources are not unlimited. Managing the network is essential to allow customers' full use and enjoyment of the Internet.  We use reasonable network management practices that are consistent with industry standards, always trying to be minimally intrusive. 

All Internet service providers need to manage their networks.  And Thumb Cellular is no different. In fact, many use the same or similar tools that Thumb Cellular uses. If we didn't manage our network, our customers would be subject to negative effects, such as network congestion and degraded service. By engaging in reasonable and responsible network management, Thumb Cellular can deliver the best possible broadband Internet experience to all customers who use its Equipment.

How Does Thumb Cellular Manage Its Network?

 

It uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently.  

Generally speaking, Thumb Cellular manages its network in several ways.  First, Thumb Cellular manages its network by reducing or mitigating the effects of congestion on the network through legitimate network management.  For example, when its network is overly congested such that heavy users are crowding out other users or where a group of customer accounts are using a disproportionate amount of bandwidth, Thumb Cellular manages its network by temporarily limiting speeds or the amount of data that can be transferred – but only until the conditions that created the network congestion have passed.

Secondly, Thumb Cellular also manages its network through establishing caps on certain high-data users that exceed set thresholds that Thumb Cellular has determined are necessary to manage its network and achieve its goals here and in the AUP and Customer Agreement.  Here are some examples:

If a Thumb Cellular customer is on an "Unlimited Data Use" plan (unlimited data use for a set dollar amount) and that customer has exceeded 15GB in a month, then customer will be capped at 256 Kbps upload and 512 Kbps download speeds.  

●            If a Thumb Cellular customer is on an "Unlimited Data Use" plan (unlimited data use for a set dollar amount) and that customer has exceeded 15GB in a month, then customer will be capped at 256 Kbps upload and 512 Kbps download speeds.

●            If a customer is on a plan allowing them 15GB per month for a set fee with charges for use beyond that 15GB limit, then Thumb Cellular may implement similar speed caps. 

 

●            All Thumb Cellular customers are limited to 1Mbps at all times.

 

How Does Thumb Cellular's Current Congestion Management Technique Work?

If a certain area of the network nears a state of congestion that unduly interferes with Thumb Cellular customers' use of the Internet via the Equipment, then Thumb Cellular may implement congestion management techniques to ensure that all customers have a fair share of access to the network. It may, for example, identify a group of customer accounts who are using the greatest or a disproportionate amount of bandwidth.  It may then temporarily manage their Internet traffic until the period of congestion passes. During the period of congestion management, customers still will be able to do anything they want to online, and many activities will be unaffected.  But they could experience effects, such as longer times to download or upload files, slower surfing of the Web, or slowness playing games online.

Thumb Cellular's technique does not manage congestion based on the specific online activities, protocols, or applications that a customer is using at the time of congestion.  Instead, it only focuses on the heaviest users in real time, so the periods of congestion typically tend to be very fleeting and sporadic.

Importantly, the effect of this technique is temporary and it has nothing to do with a customer’s aggregate monthly data usage allotment (if there is one). Rather, it is dynamic and based on prevailing network conditions.

Does The Congestion Management Technique Target Peer-To-Peer ("P2P") Or Other Applications, Or Make Decisions About The Content Of My Traffic?

No. Thumb Cellular does not manage congestion based on the applications a customer is using.  Its scheme is a content-neutral scheme.   In deciding on whether to implement network management practices to alleviate congestion, Thumb Cellular does not inspect network traffic for content.  If congestion occurs, all users (and all users' traffic) would be subject to the network management practices – regardless of content.  Further, Thumb Cellular does not store its end users' traffic information or provide it to third parties.

How Could The Congestion Management Technique Impact Me And My Use Of The Thumb Cellular's Internet Service?

 

When Thumb Cellular implements network management practices to alleviate congestion, most customers will notice no change in their Internet experience. The goal of congestion management is to enable all users to have access to a fair share of the network at peak times, when congestion occasionally occurs. Congestion management largely focuses on the consumption activity of a group of customer accounts that are using a disproportionate amount of bandwidth. As a result, and based on our experience with this technique, we have determined that the large majority of customers will not likely be affected by it.  Our experience also shows that when our systems apply the congestion management technique to an individual user’s account, it is usually only in effect for a very brief period of time.  See also the response to Question 4 above.

How Often Does Thumb Cellular Expect To Use This Congestion Management Technique?

Thumb Cellular anticipates that select parts of the network tend to be in a congested state only for relatively small portions of a day, if at all.

Thumb Cellular monitors how user traffic is affected by this system and will make adjustments reasonably necessary to ensure that our Internet customers have a high-quality online experience. Thumb Cellular also routinely evaluates its overall network performance, and periodically endeavors to enhance its network by adding capacity to address congestion and other performance issues as feasible.

Can You Give Me Some "Real World" Examples Of How Much Bandwidth Consumption Would Be Considered Too Much?

There is no hard and fast rule or example available.  The answer really depends on a number of factors, including overall use, time of day, and the number of applications a customer might be running at the same time.

The point of the technique is to deliver the best overall online experience possible. The technique should help ensure that all customers get their fair share of bandwidth resources to enjoy all that the Internet has to offer – including surfing the Web, reading emails, and downloading movies.

How Is This Announcement Related To Any GB Monthly Data Use Threshold?

 

The short answer is that it is not related. Thumb Cellular offers and has customers on different use plans.  Some plans allow unlimited GB/month for a set fee.  Other plans call for a monthly fee that permits 15GB/month, with the customer paying a particular fee for use beyond 15GB/month. 

Generally speaking, though, network management practices Thumb Cellular implements in a period of congestion is separate from any GB/month use limit that a customer's plan may set.  Congestion management is based on real-time Internet activity. Its goal is to avoid congestion on our network that is being caused by the heaviest users – regardless of whether any of those users have exceeded any applicable GB/month cap.

Having said that, however, we reiterate the information noted under Question # 2 above as to certain specific limits for particular users under specific data use plans:

 

  • If a Thumb Cellular customer is on an "Unlimited Data Use" plan (unlimited data use for a set dollar amount) and that customer has exceeded 15GB in a month, then customer will be capped at 256 Kbps upload and 512 Kbps download speeds. 
  • If a customer is on a plan allowing them 15GB per month for a set fee with charges for use beyond that 15GB limit, then Thumb Cellular may implement similar speed caps. 
  •  All Thumb Cellular customers are limited to 1Mbps at all times.

 

What About Streaming Video Or Video Downloads? What Will Happen To Them?

During periods of congestion, any customers who are using a disproportionate amount of bandwidth – no matter the type or content of the online activity – may be affected by this technique. 

Yet bear in mind that our technique has no ability to determine the applications or protocols being used or the content, source, or destination.  Video downloads are unsupported.

Does Thumb Cellular Have Rules Regarding Customers Attaching Devices To Its Network?

Thumb Cellular does not prohibit customers from attaching devices to its network at this time.  However, using the services in the following manner are unsupported.

 -- for any applications that tether the device (through use of, including without limitation, connection kits, other phone/PDA-to-computer accessories, Bluetooth or any other wireless technology) to laptops, PCs, or other equipment for any purpose;

Can I Get Insurance On My Phone?

Yes, Thumb Cellular offers wireless handset insurance.  It costs $3.95 per month and covers if the handset is lost, stolen or damaged.  There is a deductible that is paid at the time a claim is made.  The deductible is based on the retail price of the phone. Terms and Conditions.

Click Here to download our Insurance Brochure

 

 

Deductible

Amount

 

Retail

Price

$35

$0-139

$75

$140-199

$100

$200-299

$150

$300-399

$250

$400-499

$350

$500 & up

Can I Port My Number To Thumb Cellular?

You can port a landline or cellular number to Thumb Cellular.  It must be a number that is local to the Thumb area (give us a call for more information).  You need to bring a copy of your most recent bill and your drivers license to begin the porting process.  Cellular port-ins are usually completed within the same day, landline port-ins usually within 5 business days.