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| Data Services FAQ |
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| What is TC Trendz Data Services? |
| TC Trendz Data Service is a totally new wireless experience from Thumb Cellular! The new network includes the same great voice service you'd expect from Thumb Cellular with more features like, Picture Messaging, Mobile Web service, plus downloadable games, ringtones and more from BREW ™! |
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| How am I billed for Mobile Web Access? |
| First of all you’ll need a data capable phone, then you will need to select a TC Trendz Data Service Plan that gives you access to the Mobile Web menu and BREW™ applications (if available on your phone) |
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| What are megabytes (MB) and kilobytes (KB)? |
| Megabytes and kilobytes are standard units of data sent and received on the Thumb Cellular wireless network. Mobile Web and BREW™ are billed based on kilobyte usage. |
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| How many kilobytes are in a megabyte? |
| There are 1,024 KB to 1 MB.
1MB = 1,024 KB |
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| How many kilobytes are used for typical applications using Mobile Web or BREW™? |
Here are some estimates - actual usage may vary:
| Check Email |
4 KB |
| Check Sports Scores |
6 KB |
| Check the Weather Forecast |
8 KB |
| Read the News Headlines |
10 KB |
| Download a BREW™ Ringtone |
16 KB |
| Download a BREW™ Game |
64 KB |
| Download a BREW™ Music Tone |
120 KB |
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| How can I keep track of my kilobyte usage? |
| Every phone has a kilobyte counter, usually found in the recent calls menu. Refer to your phone’s user manual for information on how to use it and resetting the counter. |
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| Why aren't all websites available on TC Trendz Data Services? |
| Mobile Web is based on WAP (Wireless Application Protocol) which translates content from websites that are written in WML for viewing on wireless phones. Websites for your computer are written in different languages, such as HTML, and those languages are not compatible with the Mobile Web. The menu options on Thumb Cellular Mobile Web are from sites that support WAP. |
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| Why do I get various error messages when I try to visit a Mobile Web site? |
| First, the error message depends on the site you are viewing. Sometimes when sites are down or when content is being refreshed and updated by the provider, you will receive an error message. Simply retry or wait and log on later. Also, if you are sitting on the website for a long time, your phone may simply be timed out. In this case, exit, then go back into the Mobile Web. |
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| Why do I keep returning to the last page I visited whenever I use Mobile Web? |
| Your phone will often cache, or keep in its memory, the last page you visited. On most phones, you can press and hold your SEND key (green handset key) to return to the Thumb Cellular Mobile Web home page or use another soft key, depending on your phone setup. |
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| Why don't I have little icons or graphics on my screen like other phones? |
| Some phones have browsers that support graphics, while others do not. |
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| Can I visit websites that I type in myself? |
| Yes, however they are not always compatible with your phone's browser. Some phones have web menus that allow you to enter a website address, or you can click on the Search & Find link and enter a URL. |
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| How do I navigate around in Mobile Web? |
| It depends on your handset and the best resource would be your user's manual, however there should be some soft keys (such as arrow keys) that you can use to navigate. |
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| Can I receive a call while I am surfing? |
| Currently, if you are receiving or sending data over the Mobile Web a caller will be transferred to your voice mail. However, if your session has timed out, you may be able to receive a call. |
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| How fast is the Mobile Web surfing speed? |
| Speeds vary, but they are around the same as dial up, if not better. |
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| How am I billed for Mobile Web surfing? |
| Billing for web surfing is measured in units of Megabytes (MB) and Kilobytes (KB) for data sent from and received by your phone. There are 1,024 KB to 1MB. Packages are available for Mobile Web service. Once you begin surfing, you are using your KB, and if you exceed your MB usage, you will be charged overage in KB. Currently Mobile Web is only supported within the Thumb Cellular service area. |
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