How Does Thumb Cellular Manage Its Network?

 

It uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently.  

Generally speaking, Thumb Cellular manages its network in several ways.  First, Thumb Cellular manages its network by reducing or mitigating the effects of congestion on the network through legitimate network management.  For example, when its network is overly congested such that heavy users are crowding out other users or where a group of customer accounts are using a disproportionate amount of bandwidth, Thumb Cellular manages its network by temporarily limiting speeds or the amount of data that can be transferred – but only until the conditions that created the network congestion have passed.

Secondly, Thumb Cellular also manages its network through establishing caps on certain high-data users that exceed set thresholds that Thumb Cellular has determined are necessary to manage its network and achieve its goals here and in the AUP and Customer Agreement.  Here are some examples:

If a Thumb Cellular customer is on an "Unlimited Data Use" plan (unlimited data use for a set dollar amount) and that customer has exceeded 15GB in a month, then customer will be capped at 256 Kbps upload and 512 Kbps download speeds.  

●            If a Thumb Cellular customer is on an "Unlimited Data Use" plan (unlimited data use for a set dollar amount) and that customer has exceeded 15GB in a month, then customer will be capped at 256 Kbps upload and 512 Kbps download speeds.

●            If a customer is on a plan allowing them 15GB per month for a set fee with charges for use beyond that 15GB limit, then Thumb Cellular may implement similar speed caps. 

 

●            All Thumb Cellular customers are limited to 1Mbps at all times.