When I Login To View My Bill Online, I Just Get A Gray Box When The Bill Is Trying To Download.

 

This is a wide-known issue with Adobe, and it is recommended you do not download the 10.1.2 version if possible.  But if you have already downloaded it, you can try the steps below to change a setting in your Adobe Reader.

Adobe Reader 10.1.2 workaround:

Turn off the option to “Display PDF in Browser”

Open Preferences

Select Internet and uncheck the box that reads Display PDF in Browser