I Am Having Trouble Connecting To The Internet With My MV440 3G Router.

HOME INTERNET TROUBLE SHOOTING GUIDE

 Before calling please try these tips for Internet connection problems

 

  1. ETHERNET BUTTON- Check the small black Ethernet button on the front of the unit (to the left of the 4 Ethernet ports) to be sure it is slid to the right (below the taller little line with the dot when you are facing the unit) or toward the Ethernet ports.  If it is pushed to the left, you will not be able to connect.
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  3. TOTAL REBOOT- Power off the Axesstel unit by sliding the black button on the side of the unit toward the Ethernet plugs on the front of the unit.  The lights will go out…then power off all computers and turn them back on and TOTALLY let them reboot.  Turn back on the MV440 Axesstel unit and give it time to TOTALLY reboot before trying to connect to the Internet browser again.  It is actually recommended that you either reboot your device once a day or turn off each night.
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  5. CHECK ALL LIGHTS- All green lights are the best. The Power light should be green or blinking green, the Signal light should be green (excellent signal) or orange (good signal).  A red signal light means you have a weak signal.  The Connect light should be green if you’re connected.  The 1xEV-DO light should be green if accessing high-speed data network.  If light is not green, reboot the device.  The Ethernet light should be green ONLY if you are hard wired to a computer with an Ethernet cord, the Wi-Fi light should be green.
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  7. CAN’T ACCESS THE INTERNET:  If all lights are green, but you can’t access the internet, check to make sure “Work Offline” is not checked under the Tools tab.  Also, under the Tools tab, go to Internet Options, then to the “Connection” tab.  Make sure “Never Dial a Connection” is marked.
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  9. CHECK FOR BEST LOCATION- The unit may need to be moved to a better location.  It works best and gives you the best Signal on an outside wall or near a window especially in a medium or low signal area.
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  11. CHECK ALL COMPUTERS – Check to see if one computer or all computers will not connect or are slow.  Many times it is a computer problem instead of the Internet connection.
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  13. WIRELESS COMPUTER BUTTON- Be sure your wireless button is turned on and/or the Wireless is enabled on your computer.  Some computers have the wireless disabled and it needs to be enabled.  The wireless button needs to be turned on.  Sometimes it is a button that is easy to find with a wireless icon on it and it lights up when the wireless is turned on and some are hard to find.  It may be located on a Fn key and the wireless icon is on the F5 key for example.  Some laptops have an actual switch or button that might be located on either the side, back or front of the laptop.
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  15. CHECK ANTIVIRUS UPDATES- Was there just recent updates to your antivirus software?  These can sometimes hose things up on your computer.  By uninstalling the update or new Antivirus software this will show if this is the issue or not.  You may also have to turn off the Firewall.
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  17. HOW MUCH DATA HAVE I USED?  Thumb Cellular has set up all MV 440 users to receive a redirect page while surfing the Internet when they hit the following levels:  15%, 50%, 75%, 90% and 100%.  On a 15GB plan, it will take 2.25GB of usage to get the 15% welcome message, so it’s possibly some users won’t see that message.
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  19. I’M HAVING COMPUTER ISSUES:  Thumb Cellular Sales Executives are qualified to address any issues related to the Axesstel MV 440 unit.  If you’ve purchased a new computer, had upgrades done to your computer or other work that is causing the device not to work, it may be related to computer issues and not the MV 440 unit.  In these cases, we recommend you contact a computer repair center.  The AVCI Tech Team can be reached at 989-453-4357 or you can use your own computer repair company.