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Your privacy is important to us. Thumb Cellular (the Company)
respects and protects the privacy of our customers. We carefully
ensure the confidentiality of each customer’s account
and calling information. Our employees are educated about their
obligations to safeguard customer information and are held accountable
for any failure to meet their obligations.
The Federal Communications Commission (FCC) has adopted new
rules to safeguard the privacy of Customer Proprietary Network
Information (CPNI) by telecommunications companies. CPNI is
information typically available from details on a customer’s
monthly bill that has been obtained in the normal course of
providing service. It includes call detail records, services
and features purchased, data usage, calling patterns and related
billing information. The FCC rules add new requirements in accessing
CPNI data, even when requested to do so by the account holders.
Any Thumb Cellular customer who wishes to access certain account
information will need to establish a password in advance with
Thumb Cellular and the Company’s customer service representatives
must require the customer to give the password before accessing
any CPNI data. CPNI information can only be sent to the mailing
address on record at Thumb Cellular. Also, any customer visiting
one of our offices must present valid government photo identification
or give the account password before the Company’s customer
service representatives will be allowed to divulge any CPNI
data on an account. Please contact us at 1-800-443-5057 if you
have not already set up your password.
Under Federal Law, you have the right to, and we have the duty
to protect the confidentiality of your CPNI. Although it is
Thumb Cellular policy not to use or provide CPNI to others for
marketing purposes, under FCC rules, without further authorization
from you, we can use CPNI to offer you services of the type
you already purchase from us, or we may share CPNI with our
affiliates that offer different categories of service, if they
already have an existing service relationship with you. Thumb
Cellular has affiliates, Pigeon Telephone Company and AVCI.net
that offer local exchange and Internet services. Although Thumb
Cellular does not currently use or provide CPNI for marketing
purposes, if in the future the Company decides to share CPNI
with our affiliates to offer you services that may be different
from the type of services you currently buy from us, you will
be notified in advance. You will then have the opportunity to
tell us you do not want us to use your CPNI for that purpose.
However, customers may receive marketing information developed
without using confidential information. |
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