eSIM at Thumb Cellular
Thumb Cellular is now able to activate select mobile devices using eSIM technology.
What is an eSIM?
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure – someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.
Which iPhone models support eSIM?
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.
How do I activate a Thumb Cellular eSIM on iPhone?
Activating an eSIM on iPhone is easy. For the time being, setup of an eSIM will be very similar to setting up a traditional SIM card. You will need to visit your local Thumb Cellular location and our Customer Care Team will handle it for you!
You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780
How do I transfer my phone number to my new iPhone 14?
You will need to visit your local Thumb Cellular location and our Customer Care Team will handle it for you!
How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
If you’re switching to iPhone, you will need to visit your local Thumb Cellular location and our Customer Care Team will handle it for you!
How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.
Are all Thumb Cellular customers able to use an eSIM on iPhone?
Thumb Cellular is only activating eSIM on Apple iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone SE (3rd gen) or newer models that are running the current version of iOS. All previous models of iPhone, even those compatible with eSIM, will be activated with a physical SIM card due to current network constraints.
How do I get a Thumb Cellular eSIM if I am not purchasing my iPhone from Thumb Cellular?
You will need to visit your local Thumb Cellular location and our Customer Care Team will handle it for you!
How do I know if my iPhone is unlocked?
- Go to Settings > General, and tap About.
- Under Carrier Lock, you should see a message that says “No SIM restrictions.” If you don’t see that message, contact your carrier.
Will activating an eSIM lock my iPhone to Thumb Cellular?
Your devices lock status is not impacted by the use of an eSIM.
What should I do if my iPhone is lost or stolen with an active eSIM?
If your iPhone with an active eSIM is lost or stolen, please contact Thumb Cellular at 800-443-5057 or visit one of our locations in Bad Axe, Caro, Pigeon or Sandusky.
What happens to my cellular plan if I erase my eSIM?
If you delete your eSIM, your cellular plan has not been cancelled.
Can I still use my Thumb Cellular eSIM if I travel internationally?
You will need to visit your local Thumb Cellular location and our Customer Care Team will be able to configure your phone for international travel. Be sure to visit us before to leaving for your trip.
If I am traveling to the United States from abroad, can I download a local eSIM on Thumb Cellular’s network?
Contact Thumb Cellular for details by calling 1-800-443-5057.
What is Dual SIM?
Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region.
You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/ HT209044
Want to know more about eSIM at Thumb Cellular?
Give our Customer Care Team a call at 800-443-5057.