When Thumb Cellular implements network management practices to alleviate congestion, most customers will notice no change in their Internet experience. The goal of congestion management is to enable all users to have access to a fair share of the network at peak times, when congestion occasionally occurs. Congestion management largely focuses on the consumption activity of a group of customer accounts that are using a disproportionate amount of bandwidth. As a result, and based on our experience with this technique, we have determined that the large majority of customers will not likely be affected by it. Our experience also shows that when our systems apply the congestion management technique to an individual user’s account, it is usually only in effect for a very brief period of time. See also the response to Question 4 above.